Refund policy

Refund Policy

Because custom products are made specifically for each order, non-quality returns are not accepted.

You can request cancellation within 12 hours after payment. After this window, custom orders are treated as in production and cannot be cancelled.

If your order arrives damaged, defective, incorrect, or with a production issue, please contact us at support@zekzekmerch.com within 14 days of delivery. Include your order number and clear photos of the item and packaging.

Approved quality claims may be resolved with a replacement, store credit, or refund depending on the issue. Returns must be approved before being sent back.

Refunds, when approved, are issued to the original payment method where possible.